Our return policy last 30 days ;. If 30 days have elapsed since your purchase, we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also appear in the original packaging.
Several types of products can not be returned. Perishable products such as food, flowers, newspapers or magazines can not be returned. We also do not accept products that are intimate or sanitary products, hazardous materials or flammable liquids or gases.
OTHER NON-REFUNDABLE COMPONENTS:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not send your purchases to the manufacturer.
There are certain situations where only partial repayments are granted (where applicable)
Book with obvious signs of use
CD, DVD, VHS cassette, software, video game, cassette or vinyl record that has been opened
Any item that is not in its original condition is damaged or missing parts for reasons that are not due to our error
Any item returned more than 30 days after delivery
REPAYMENTS (if applicable)
Once your return is received and inspected, we will send you an e-mail to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or your original payment method within a certain number of days.
LAST / MISSING REPAYMENTS (if applicable)
If you have not yet received a refund, first check your bank account.
Then, contact your credit card company, it may take time before your refund is officially posted.
Then contact your bank. There is often processing time before a refund is issued.
If you have done everything and have not yet received a refund, please contact us at [email protected].
SOLD ARTICLES (if applicable)
Only regular price items can be refunded, unfortunately, items on sale can not be refunded.
EXCHANGES (if applicable)
We only exchange items if they are defective or damaged on delivery. If you need to exchange it for the same item, email us at [email protected] and send your article to: 6 rue Augustin Tardieu Arles FR 13200.
If the item was marked as a gift when purchasing and shipping directly, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the donor received the order that was sent to you later, we will send you a refund to the donor and will inform you of your return.
To return your product, you must send your product to: 6 rue Augustin Tardieu Arles FR 13200
You will be responsible for paying your shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are sending an item over 75 €, you should consider using a shipping service to track or purchase shipping insurance. We do not warrant that we will receive your returned item.
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